Returns & Exchanges

At Troovy Foods, we prioritize the freshness and safety of our products; while perishable food items are generally non-returnable, we are committed to resolving any issues with damaged or incorrect orders immediately.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check your package for any signs of damage, leakage, or missing items to ensure everything meets our quality standards.

• 2.
  Contact Support

  If there is an issue, email our team at [email protected] within 24 hours of delivery, including your order number and clear photos of the product.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 2 business days to verify the defect or shipping error in accordance with food safety regulations.

• 4.
  Resolution and Refund

  Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.